Privacy Policy

Last Updated: April 16, 2025

We care about your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. Our commitment is to offer a safe and trustworthy experience while delivering relevant real estate services and content. Please read this policy carefully to understand how your personal information is handled.

1. Information We Collect

a. Personal Information You Provide

We collect personal information you voluntarily provide when:

  • Filling out a contact or inquiry form

  • Subscribing to newsletters or alerts

  • Requesting property evaluations, reports, or custom home searches

  • Signing up for contests or events

  • This may include:

    • Full name

    • Email address

    • Phone number

    • Mailing address

    • Property preferences or ownership details

b. Automatically Collected Information

We collect technical data through your interaction with our site, such as:

  • IP address

  • Browser type

  • Operating system

  • Device information

  • Website usage activity

2. How We Use Your Information

We use the information you provide us for the following purposes:

  • To respond to inquiries and provide requested real estate services

  • To personalize your experience and deliver relevant content

  • To administer promotions, newsletters, or surveys

  • To improve our website functionality and service delivery

  • To fulfill legal or contractual obligations

We only collect personal information necessary to:

  • Market and sell properties on behalf of sellers

  • Locate, assess, and qualify properties for buyers

  • Provide professional real estate services

3. Cookies and Tracking Technologies

Yes, we use cookies. These small files stored on your browser help us understand your behavior and preferences to improve your browsing experience.

We use:

  • Google Analytics – To measure traffic, page views, and user interaction (data is anonymized).

  • Google Ads (AdWords) – To track conversions from paid advertising and improve ad effectiveness.

You can disable cookies in your browser settings. Disabling cookies may impact certain website features but will not prevent access to core services.

4. Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share data with:

  • Website hosting and CRM partners who assist in operating the site or providing services (under confidentiality agreements)

  • Legal authorities, if required by law

  • Marketing or analytics partners (non-personal or anonymized data only)

5. YouTube API Services Disclosure

This website uses YouTube API Services to automatically create and publish video tours of property listings. By using our site, you are also agreeing to the YouTube Terms of Service and Google Privacy Policy.

6. Email Communications & CASL Compliance

We comply with Canada’s Anti-Spam Law (CASL). We may email you to:

  • Provide requested property information or updates

  • Share newsletters or real estate resources

  • Announce promotions or events

You may unsubscribe at any time using the link in the footer of our emails.

7. Opt-Out & Your Control

You have full control over your personal data:

  • Opt-out of newsletters at any time

  • Request access or deletion of your data

  • Update your personal information upon request

Email us at hello@hackandco.com for any changes or questions.

8. Security of Your Information

We employ industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no internet-based system is 100% secure, and we cannot guarantee absolute protection.

9. External Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content on those sites. Always review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from minors. If we learn we have done so inadvertently, we will delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Revisions will be posted here with a new “Last Updated” date. Material changes may be communicated to you directly when possible.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 Email: hello@hackandco.com

📍 Mailing Address:

RE/MAX River City

100-10328 81 Ave NW

Edmonton AB T6E 1X2